- What are the social distancing rules?

The Tourism Authority of Thailand (TAT) has introduced an initiative known as the Amazing Thailand Safety and Health Administration (SHA), to raise safety standards in the travel and tourism industry and restore the confidence of tourists following the worldwide Covid-19 crisis. Tourist attractions, transport services, and other facilities in the tour must strictly follow the COVID-19 control guidelines issued by the Ministry of Public Health. Wearing a face mask will be mandatory in cars (with other passengers), in public in Thailand. If you remove your face mask for an appropriate reason, you must put it back on as soon as practicable.  We implemented an array of ongoing health, safety, and hygiene measures including body temperature checks, provision of hand sanitizer, spacious set-ups of facilities such as restaurant tables to ensure physical distancing, continual disinfection of guest and staff areas as well as frequent touch points such as door handles and dining surfaces, and deep cleaning of guest rooms. 

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We are certified "SHA+" since July 2021. Our ID No. E1073

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- Why do some tours  involve domestic elephant activities (bathing & feeding)?

By involving these elephant activities is supporting the animals and the owners in a good manner. Elephant Care is to support natural behavior of elephants as they do so in the wild. We can guarantee our guests a friendly and healthy relationship between the Mahouts and their elephants, as we know them for long time. Believe us, the elephant owners love their elephants just like you do.
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We do not own the elephant camps, but finely selected to use local camps which offer "No Riding"

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- Can we pre-book the tours from oversea?

Pre-bookings can be made worldwide via e-mail, contact forms on our website (khaolaktourplan.com), Facebook Messenger, WhatsApp, or phone call

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- Can I book when I get there?

We always run a small group, many tours have limited space and will sell out sometimes before you arrive at your destination.

We always recommend booking in advance, to ensure you're able to see the sights you want to see while you're on vacation.

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- What forms of payment do you accept?

All Payments can be made by credit card (3% fee), cash, and PayPal, in advance or on tour.

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- Do you arrange airport pick up? If so, how do we meet the driver who's picking you up?

We do arrange airport transfers from and to your hotel (exclusive, but not limited) in Khao Lak. Our driver will be waiting at the exit of the airport with our company shirt on and a holding up sign with your name, flight number, and hotel Name.

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- Can you offer a discount?

We do offer a discount to groups or when several tours are booked. Depending on the size of the groups or the price of the individual tours booked with us.

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- Can we have a private tour?

All tours are designated for a seat in coach basis (2-9 passengers). Yet we do offer private tours on request with a surcharge, depending on the tour price of the individual tour(s) booked. Please advise us, if you request a private Tour.

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- Are hotel transfers included in the tour prices?

All tour prices are including hotel transfers (round trips), for pick-ups outside the Khao Lak area there will be a surcharge for the hotel transfer, depending on the location of your hotel.

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